RETURNS & EXCHANGES
All returns must be accompanied by an original or copy of the receipt within 30 days. There are no refunds/credits after 30 days. Some special order items are non-refundable/non-returnable.
All items returned are subject to a minimum 15% restock fee unless other arrangements were made at the time of purchase.
Shipping charges will not be refunded unless item was received damaged or defective, or an error was made on our part when processing your order. Please contact us for any further questions on non-returnable items.
In order to return any products you must contact our customer service (Creative Packaging) at 314-544-3005 and obtain an RGA number and write it large and clear on the box being returned. Also care must be taken by you the customer to pack the returned merchandise carefully so that it does not get damaged when sent back to us. Aerox Industries is not responsible for any damage that occurs during shipment back to us and the product will become non-returnable if it becomes damaged during the return shipment.
DAMAGED OR DEFECTIVE MERCHANDISE
Any customer that receives damaged or defective merchandise should contact AeroX Industries immediately and at the latest within 30 days of the Invoice/Purchase date.
Please contact the Creative Packaging at 314-544-3005 for more information on returning the merchandise to us and how long it will take to receive a replacement. our mailing address is 201 E Steins St. St Louis MO 63111
AeroX Industriesdoes makes sure that all merchandise is free of defects and is shipped safely but accidents in shipping and transportation as well as manufacturing defects do happen. We will be happy to help you out and get you new merchandise as quickly as possible.